Frequently asked questions
How should I store my caviar?
Keep your caviar refrigerated between 0–4°C, ideally in the coldest part of your refrigerator. Keep the tin unopened until shortly before serving and refrigerate it immediately after delivery. Do not freeze caviar.
How should caviar be served?
For the best texture and flavour, serve caviar well chilled and open the tin shortly before serving. Keep it refrigerated until you are ready to enjoy it.
How long does caviar stay fresh after opening?
For optimal freshness and quality, we recommend consuming caviar as soon as possible after opening. Keep it refrigerated between 0–4°C and do not freeze it.
How much caviar should I order per person?
For a generous caviar tasting, we recommend approximately 28–30 g per person. If caviar is being served as a garnish or as part of a larger menu, a smaller portion may be sufficient.
For larger groups, events or special occasions, please contact us and we will be happy to help you choose the right quantity.
What is the difference between Beluga, Osciëtra, Imperial and Black Pearl?
Each Midas Caviar variety offers a distinct tasting experience.
Beluga offers large pearls with an exceptionally smooth, creamy texture and refined buttery and nutty notes.
Osciëtra has medium-sized pearls with a pronounced nutty character, buttery notes and a delicate pop.
Imperial is distinguished by its light brown to golden pearls, creamy texture and mild nuttiness with subtle spicy undertones.
Black Pearl features smaller dark pearls with a smooth, creamy texture, refined nutty character and balanced, approachable flavour.
For the ultimate luxury experience, choose Beluga. For classic nutty depth, choose Osciëtra. For creamy golden elegance, choose Imperial. For an approachable introduction to caviar, choose Black Pearl.
What is the return policy?
Unopened, unused and non-refrigerated products may be eligible for return within 14 days of receipt, provided they remain in their original packaging and you can provide proof of purchase or your order number. Perishable and refrigerated products, including caviar, cannot be returned.
Please contact us at support@midascaviar.com before sending any return. Returns sent without prior approval cannot be processed.
Can I return caviar?
No. Because caviar is a fresh, refrigerated and perishable product, it is not eligible for return. If your caviar arrives damaged or you receive an incorrect product, please contact us within 24 hours of receipt so we can review the issue and provide an appropriate solution.
What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If a product is damaged or your order is incorrect, contact us within 24 hours of receipt at support@midascaviar.com.
Please include your order number and, where possible, clear photos of the product and packaging so we can investigate and resolve the issue quickly.
How long do refunds take?
If a refund is approved, it will be processed within 5–10 business days using the same payment method used for the original purchase.
Will shipping costs be refunded?
Shipping costs are refunded only if your product arrived damaged or Midas Caviar made an error with your order.