Shipping policy
Shipping Policy
Last updated: 8 August 2026
At Midas Caviar, we take great care to ensure that your order arrives fresh, chilled, and in excellent condition.
Because caviar is a fresh and temperature-sensitive product, our orders are carefully packed using insulated packaging and ice packs to help maintain the appropriate temperature during transport.
1. Shipping Destinations
Midas Caviar currently delivers to:
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The Netherlands
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Selected countries within the European Union
Available shipping options for your location will be displayed during checkout.
If delivery to your destination is not available at checkout, we currently do not offer standard online delivery to that location.
2. Netherlands Delivery
For orders delivered within the Netherlands:
Shipping method: Chilled Express Delivery
Shipping cost: €15.00
Estimated delivery time: 1–2 business days
Free Shipping
We offer free shipping within the Netherlands on orders of €125 or more.
The free-shipping qualification is based on the order value after applicable discounts have been applied.
3. European Union Delivery
For eligible destinations within the European Union:
Shipping method: Premium Chilled Delivery
Shipping cost: €35.00
Estimated delivery time: 2–3 business days
Available EU destinations will be shown during checkout.
4. Order Cut-Off Time
Orders placed before 12:00 CET on business days are typically processed and dispatched the same business day.
Orders placed:
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After 12:00 CET
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During weekends
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On Dutch public holidays
will typically be processed on the next business day.
Dispatch times may occasionally vary depending on product availability, order volume, carrier schedules, or circumstances outside our reasonable control.
5. Chilled & Temperature-Controlled Shipping
Caviar must remain properly chilled.
For this reason, Midas Caviar uses appropriate insulated packaging and ice packs for chilled orders to help protect the products during transport.
Your order may be packaged using:
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Insulated protective packaging
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Cooling materials
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Ice packs
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Protective packaging designed for food transport
Please open your package promptly after delivery and place all products requiring refrigeration in the refrigerator immediately.
Always follow the storage instructions provided on the product packaging.
6. Delivery Times
Estimated delivery times begin from the date your order is dispatched, not necessarily from the moment the order is placed.
Our normal estimated delivery times are:
Netherlands: 1–2 business days
European Union: 2–3 business days
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delays may occasionally occur because of:
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Carrier disruptions
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Extreme weather
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High seasonal demand
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Public holidays
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Incorrect or incomplete delivery information
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Unexpected logistical disruptions
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Other circumstances outside our reasonable control
Where we become aware of a significant problem with your delivery, we will make reasonable efforts to assist you.
Nothing in this Shipping Policy affects any mandatory delivery rights you may have under applicable consumer law.
7. Tracking Your Order
Where tracking is available for your shipment, tracking information will be provided once your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
8. Correct Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
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Full name
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Street and house number
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Postal code
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City
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Country
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Email address
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Telephone number, where requested
before completing your purchase.
If you notice an error in your delivery information, contact us as soon as possible at:
We will try to correct the information before dispatch, but changes cannot always be made after an order has already been handed to the carrier.
9. Receiving Your Caviar
Because caviar is a perishable and temperature-sensitive product, we strongly recommend that someone is available to receive the shipment.
Once your package has been delivered:
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Open the package promptly.
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Remove the caviar and other refrigerated products.
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Place them in the refrigerator immediately.
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Follow the storage instructions displayed on the product packaging.
Do not leave refrigerated products at room temperature for unnecessary periods of time.
10. Missed Deliveries
If no one is available to receive the shipment, the carrier may attempt redelivery or provide instructions regarding collection or another delivery attempt.
Because our products may be temperature-sensitive, we recommend following the carrier's instructions as soon as possible.
Midas Caviar cannot control delays resulting from a customer being unavailable to receive a delivery, but this does not affect any rights that cannot legally be excluded.
11. Damaged Deliveries
Please inspect your order as soon as it arrives.
If your package or products arrive damaged, please contact us within 24 hours of receipt where possible so that we can investigate the issue quickly.
Please email:
Include:
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Your order number
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A description of the issue
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Photos of the product
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Photos of the packaging
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Photos showing any visible damage
We will review the situation and work with you to provide an appropriate solution.
The 24-hour notification request helps us investigate problems with refrigerated deliveries quickly and does not limit any mandatory consumer rights you may have under applicable law.
12. Incorrect or Missing Products
If you receive:
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The wrong product
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An incomplete order
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A different quantity than ordered
please contact us as soon as possible at:
Please provide your order number and, where possible, photographs of the products received.
We will investigate the issue and arrange an appropriate solution.
13. Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.
We may ask you to first:
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Check around the delivery location
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Check with household members
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Check with neighbours
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Review any delivery notification provided by the carrier
If the package still cannot be located, contact:
We will investigate the shipment with the delivery provider.
14. Shipping Delays
If a shipment is delayed in transit, please contact us if you are concerned about the condition of your refrigerated products.
Because caviar is temperature-sensitive, we will assess delivery problems individually where a significant shipping delay may have affected product quality or food safety.
Do not consume a product if you reasonably believe that its required storage conditions have been compromised.
Please contact us first so we can review the situation.
15. Returns & Refunds
Shipping-related returns, damaged products, incorrect orders, and refunds are also subject to our Return & Refund Policy.
Because caviar and certain other products sold by Midas Caviar are fresh, refrigerated, and perishable, different return rules may apply compared with ordinary non-perishable products.
Please review our Return & Refund Policy for complete information.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Delivery services
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Shipping rates
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Delivery destinations
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Carrier arrangements
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Our business operations
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Applicable legal requirements
The latest version will always be published on this page.
17. Contact
If you have questions about shipping or an existing delivery, please contact us:
Midas Caviar
Email: support@midascaviar.com
Website: www.midascaviar.com
Chamber of Commerce (KVK): 85580201
VAT (BTW) Number: NL004117188B60