Refund policy

Return & Refund Policy

Returns

Due to the nature of our products, including fresh and refrigerated food items, opened or refrigerated products cannot be returned.

You have the right to request a return for unopened and non-refrigerated products within 14 days of receipt, in accordance with EU consumer withdrawal regulations.

To be eligible for a return:

The product must be unopened and unused.
The product must be in its original packaging.
You must be able to provide proof of purchase or an order number.

Exceptions

The following items are not eligible for return:

Opened packages.
Perishable goods such as caviar and refrigerated delicacies.
Products specially customized or prepared for the customer.
Gift cards.

Damaged or Incorrect Deliveries

Please inspect your order immediately upon delivery.

If you received a damaged product or an incorrect order, please contact us within 24 hours of receipt at:

Email: support@midascaviar.com

If possible, please include photos of the product and packaging so that we can resolve the issue as quickly as possible.

Refunds

Once we have received and inspected your return, you will receive a confirmation by email.

If your return is approved, the refund will be processed within 5 to 10 business days using the same payment method used for the original purchase.

Shipping costs will only be refunded if: