Terms of service

Terms of Service

Last updated: 8 August 2026

Welcome to Midas Caviar.

These Terms of Service govern your use of www.midascaviar.com and any purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

Please read them carefully before using our website or purchasing our products.

1. About Midas Caviar

This website is operated by Midas Caviar.

Throughout these Terms, the words "we", "us", and "our" refer to Midas Caviar.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

Company Details

Midas Caviar
Website: www.midascaviar.com
Email: support@midascaviar.com
Chamber of Commerce (KVK): 85580201
VAT (BTW) Number: NL004117188B60
Midas Caviar operates as an online business and does not operate a physical retail location.

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our website, systems, or customer information.

  • Introduce viruses, malware, or other harmful technology.

  • Interfere with the security or proper operation of our website.

  • Copy, reproduce, or commercially exploit our website content without permission.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business, website, or legal rights.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, weights, sizes, origins, prices, and other information displayed on our website are accurate.

Because caviar is a natural product, characteristics such as:

  • Colour

  • Egg size

  • Texture

  • Appearance

  • Flavour

may naturally vary between batches.

Such natural variations do not necessarily mean that a product is defective.

Product availability may change without notice.

4. Product Images

We make reasonable efforts to display our products as accurately as possible.

However, the appearance of colours and other visual characteristics may vary depending on your screen, device, lighting, and display settings.

Product photographs are therefore intended to provide an accurate representation but may not perfectly reproduce the appearance of every individual product.

5. Food and Allergen Information

Our products include food products.

Please carefully review all product descriptions, ingredient information, allergen information, storage instructions, and packaging information before consumption.

Caviar is a fish product and may not be suitable for individuals with certain food allergies or dietary restrictions.

Customers are responsible for considering their own allergies, intolerances, dietary requirements, and medical circumstances before consuming our products.

If you are unsure whether a product is suitable for you, please contact us before placing your order.

6. Orders

By placing an order through our website, you make an offer to purchase the selected products.

After placing your order, you will normally receive an order confirmation by email.

We reserve the right to reject or cancel an order where reasonably necessary, including situations involving:

  • A product being unavailable.

  • An obvious pricing or product information error.

  • Suspected fraud or unauthorised payment activity.

  • Incorrect or incomplete customer information.

  • Inability to deliver to the requested location.

  • Legal or regulatory restrictions.

If we cancel an order after payment has been received, the relevant amount will be refunded using the applicable payment method.

7. Prices

Prices displayed on our website are shown in the currency indicated on the website.

The total amount payable will be displayed before you complete your order.

Any applicable:

  • Taxes

  • VAT

  • Delivery charges

  • Other mandatory charges

will be displayed or calculated as applicable during the checkout process.

We may change our prices from time to time.

A price change will not normally affect an order that we have already accepted, except where an obvious pricing error has occurred and applicable law allows the error to be corrected.

8. Payment

Payment must be completed using one of the payment methods available during checkout.

Payment services may be provided by Shopify and/or independent payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Orders may be subject to payment verification and fraud-prevention checks.

9. Delivery

We deliver to the destinations made available through our website and checkout.

Available shipping methods, estimated delivery times, and delivery charges are displayed during the ordering process or in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed otherwise with you.

Occasionally, delays may occur due to circumstances outside our reasonable control, including carrier disruptions, extreme weather, customs delays, or other unexpected events.

We will make reasonable efforts to keep you informed if we become aware of a significant delivery problem.

10. Refrigerated and Perishable Products

Many Midas Caviar products are fresh, refrigerated, and perishable.

Customers should:

  • Receive refrigerated deliveries as soon as reasonably possible.

  • Follow the storage instructions provided with the product.

  • Refrigerate products where required.

  • Avoid consuming products that have been stored improperly or where food safety may have been compromised.

Please inspect refrigerated products promptly after delivery.

If there appears to be a problem with your delivery, please contact us as soon as possible.

11. Returns and Refunds

Returns, damaged deliveries, incorrect orders, and refunds are governed by our Return & Refund Policy.

Due to the nature of fresh and refrigerated products, certain perishable products, including caviar, may not be eligible for return.

Eligible unopened and non-refrigerated products may be returned in accordance with our Return & Refund Policy and applicable consumer law.

If your order arrives damaged or you receive an incorrect product, please contact:

support@midascaviar.com

Please refer to our Return & Refund Policy for complete information regarding eligibility, procedures, deadlines, and refunds.

Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.

12. Right of Withdrawal

Consumers purchasing online may have a statutory right of withdrawal under applicable EU and Dutch consumer law.

However, exceptions may apply to certain products, including goods that are liable to deteriorate or expire rapidly and other products for which the statutory withdrawal right does not apply.

Because many products sold by Midas Caviar are fresh, chilled, or perishable, the right of withdrawal may therefore not apply to certain products.

Where a statutory right of withdrawal does apply, it can be exercised in accordance with applicable law and our Return & Refund Policy.

13. Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If you believe that:

  • Your order is damaged.

  • You received the wrong product.

  • Products are missing from your order.

  • There is another problem with the delivery.

please contact us at support@midascaviar.com.

Where possible, include:

  • Your order number.

  • A description of the problem.

  • Photographs of the product.

  • Photographs of the packaging.

This will help us investigate and resolve the issue.

14. Legal Guarantee and Product Conformity

Products purchased from Midas Caviar remain subject to any mandatory legal guarantee and conformity rights available to consumers under applicable law.

Nothing in these Terms or our Return & Refund Policy excludes or restricts rights that cannot legally be excluded or restricted.

15. Promotions and Discount Codes

From time to time, we may offer:

  • Discount codes.

  • Promotional prices.

  • Special offers.

  • Bundles.

  • Other promotions.

Additional terms may apply to individual promotions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.

  • Discount codes may have an expiration date.

  • Certain products may be excluded.

  • Multiple discounts may not always be combined.

  • Discounts must be applied before completing checkout.

We reserve the right to refuse or cancel the use of a promotional code in cases of fraud, misuse, technical error, or where the promotional conditions have not been met.

16. Intellectual Property

All content on the Midas Caviar website, including where applicable:

  • Brand names.

  • Logos.

  • Product photography.

  • Graphics.

  • Website designs.

  • Written content.

  • Product descriptions.

  • Videos.

  • Illustrations.

is owned by, licensed to, or otherwise lawfully used by Midas Caviar and is protected by applicable intellectual property laws.

You may access our website for personal, non-commercial use.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use protected Midas Caviar content without our prior permission, except where permitted by law.

17. Third-Party Services and Links

Our website may contain services, integrations, payment systems, applications, or links provided by third parties.

These may include Shopify, payment providers, delivery companies, analytics providers, and other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent that responsibility cannot legally be excluded.

18. Privacy

Your use of our website and our processing of personal data are also governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal data.

19. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always operate without interruption, delay, technical problems, maintenance, or errors.

We may temporarily suspend or modify parts of the website where reasonably necessary for:

  • Maintenance.

  • Security.

  • Technical improvements.

  • Updates.

  • Legal or regulatory reasons.

20. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

To the extent permitted by law, Midas Caviar is not responsible for losses caused by circumstances that were not reasonably foreseeable or that result from events outside our reasonable control.

Nothing in this section affects the mandatory rights available to consumers under applicable law.

21. Force Majeure

We will not be responsible for delays or failure to perform our obligations where performance is prevented by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • Extreme weather.

  • Natural disasters.

  • Transport disruptions.

  • Carrier interruptions.

  • Government restrictions.

  • Power or telecommunications failures.

  • Strikes.

  • Supply-chain disruptions.

  • Other extraordinary circumstances beyond our reasonable control.

We will make reasonable efforts to minimise disruption where possible.

22. Complaints

If you have a complaint about an order, product, or our service, please contact us at:

support@midascaviar.com

Please provide your order number and sufficient information for us to investigate your complaint.

We will make reasonable efforts to resolve complaints fairly and promptly.

23. Governing Law

These Terms of Service and agreements between you and Midas Caviar are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer residing in another country, nothing in this section deprives you of mandatory consumer protections that apply to you under applicable law.

24. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our business.

  • Our services.

  • Our website.

  • Applicable laws or regulations.

  • Our operational practices.

The version applicable to your purchase will generally be the version made available to you when your order is placed.

The latest version will be published on this page together with an updated "Last updated" date.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Contact Information

Questions about these Terms of Service can be sent to:

Midas Caviar
Email: support@midascaviar.com
Website: www.midascaviar.com
Chamber of Commerce (KVK): 85580201
VAT (BTW) Number: NL004117188B60
Midas Caviar operates as an online business and does not operate a physical retail location.