Privacy policy

Privacy Policy

Last updated: 8 August 2026

At Midas Caviar, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and share your personal data when you visit www.midascaviar.com, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our online store.

1. Who We Are

For the purposes of the General Data Protection Regulation (GDPR), Midas Caviar is responsible for the processing of your personal data in connection with our store and services.

If you have questions about this Privacy Policy or how we process your personal data, you can contact us at:

Midas Caviar
Email: support@midascaviar.com
Website: www.midascaviar.com

2. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

Contact Information

Name
Email address
Telephone number
Billing address
Shipping address

Order Information

Products purchased
Order number
Order value
Delivery information
Order history
Returns, refunds, and customer service information

Payment Information

Payments are processed through our payment service providers. We may receive limited payment-related information necessary to confirm and manage your transaction.

We do not generally store your complete payment card details ourselves.

Account Information

If you create or use a customer account, we may process information connected to your account, such as your contact details, order history, and account preferences.

Website and Device Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device information
Operating system
Website activity
Pages viewed
Referring website
Cookie and similar technology information

Communications

If you contact us, we may collect the information you provide in emails, contact forms, customer service requests, reviews, or other communications.

Marketing Information

If you subscribe to our newsletter or agree to receive marketing communications, we may process information such as:

Your email address
Marketing preferences
Interaction with our marketing communications

3. How We Use Your Personal Data

We may use your personal data to:

Process and fulfil your orders
Process payments
Arrange shipping and delivery
Provide order confirmations and updates
Manage returns and refunds
Provide customer service
Respond to questions and requests
Maintain and operate our website
Maintain customer accounts
Prevent fraud and protect our website and business
Comply with legal, tax, accounting, and regulatory obligations
Improve our website, products, services, and customer experience
Send marketing communications where you have provided consent or where otherwise permitted by applicable law
Measure the effectiveness of our website and marketing
Display personalised advertising where you have provided the required consent

4. Legal Bases for Processing

Under the GDPR, we must have a lawful basis for processing your personal data.

Depending on the circumstances, we may rely on the following legal bases:

Performance of a Contract

We process certain personal data because it is necessary to fulfil our contract with you.

For example, we need your name, delivery address, contact information, and order information to process and deliver your purchase.

Legal Obligations

We may process and retain certain information where necessary to comply with legal obligations, including applicable tax, accounting, consumer protection, and regulatory requirements.

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

These interests may include:

Protecting our website and business
Preventing fraud
Improving our services
Managing customer relationships
Establishing, exercising, or defending legal claims

Consent

Where required, we rely on your consent for activities such as:

Email marketing
Non-essential cookies
Certain analytics technologies
Personalised advertising

You may withdraw your consent at any time.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to offer and sell our products to you.

When you visit our store, create an account, or make a purchase, Shopify may process personal data on our behalf in order to provide its platform and related services.

Depending on the Shopify services and privacy features enabled on our store, Shopify may also process information relating to your interactions with Shopify and other merchants using its services.

6. Sharing Your Personal Data

We do not sell your personal data in the ordinary meaning of selling customer information for money.

We may share personal data with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify
Payment service providers
Shipping and delivery companies
Fulfilment partners
IT and website service providers
Analytics providers
Marketing and advertising partners
Professional advisers
Government authorities or regulators where required by law

These parties may only receive the information necessary for the relevant service or purpose.

Where third parties process personal data on our behalf, we require appropriate data protection safeguards where required by applicable law.

7. Marketing and Advertising

If you have given the required consent, we may use your personal data to send you information about Midas Caviar products, promotions, offers, and news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting us at:

support@midascaviar.com

Where we use advertising or analytics technologies that require consent, they will only be activated in accordance with your privacy choices.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for our website and checkout to function correctly.

Other cookies may be used for purposes such as:

Analytics
Remembering preferences
Measuring website performance
Marketing
Advertising
Personalisation

Where required, non-essential cookies will only be used after you have provided consent.

You can manage your preferences through the cookie or privacy controls available on our website.

9. International Transfers

Some of the service providers we use may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable GDPR requirements.

Depending on the circumstances, these safeguards may include:

European Commission adequacy decisions
Standard Contractual Clauses
Other legally recognised data transfer safeguards

10. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

The nature of the information
Our relationship with you
Whether you have an active customer account
Legal and regulatory requirements
Tax and accounting requirements
Fraud prevention requirements
The need to establish, exercise, or defend legal claims

When personal data is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.

11. Security

We take reasonable technical and organisational measures designed to protect personal data against:

Unauthorised access
Unlawful processing
Accidental loss
Destruction
Alteration
Disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your GDPR Rights

If the GDPR applies to you, you may have the following rights regarding your personal data:

Right of Access

You may request information about the personal data we hold about you and request a copy of that information.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal data.

Right to Erasure

In certain circumstances, you may ask us to delete your personal data.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

Where applicable, you may request to receive certain personal data in a structured, commonly used, machine-readable format or ask us to transfer it to another organisation.

Right to Object

You may have the right to object to certain processing of your personal data, including processing based on legitimate interests.

You also have the right to object to the use of your personal data for direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

13. Exercising Your Rights

To exercise any of your privacy rights, please contact:

support@midascaviar.com

We may need to verify your identity before completing certain requests in order to protect your personal data.

We will handle requests in accordance with applicable GDPR requirements.

14. Right to Lodge a Complaint

If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority.

You may also contact us first at support@midascaviar.com, and we will try to resolve your concern.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.